If the problem persists, your email provider may be preventing the email from getting through. If it is preventing you from checking out, you can simply check out as a guest. Checking out as a guest does not require a password. Q: I tried a bunch of times to reset my password, I clicked on the link to one of the emails I got, but I get an error message indicating it is invalid? A: If you received more than one email with a link, be sure and click on the most recent one you received check the timestamp on the email.
Subsequent requests for password reset link invalidates all prior versions. Q: Can you just change my password for me if I call and tell you what I want it to be? Q: Can you tell me what my password is?
A: No, passwords are encrypted for security purposes, we have no access to them. Q: Is the toy truck safe for children to play with? Additionally, we test each paint delivery coming into our manufacturing facilities to ensure they are lead free. We are proud of our history of providing safe toys that children and collectors can enjoy for many years. Due to small parts, we do not recommend the Hess Toy Truck be given to children under 3 years old except for the My Plush Hess Truck which is safe for kids of all ages.
For maximum life of those batteries we recommend turning off the toy when you are not using it to avoid battery drain. Q: If I plan to store my toy truck and not play with it, should I remove the batteries inside the toy? A: Yes, we recommend removing batteries from your toy truck if you do not intend to play with the toy.
Removing the batteries will avoid battery draining and corrosion, both of which can take place if the batteries are left inside the toy and unused for a long period of time. Q: Will you accept orders by phone? Q: Why do you charge a service fee for telephone orders? A: HessToyTruck. In order to provide order taking staff for those customers that prefer to place an order by phone, we need to charge a service fee.
Q: What forms of payment do you accept? We also accept PayPal as payment for online orders and Venmo for orders placed on a mobile device. We do not accept any checks or money orders by mail. Will you accept checks or money orders?
We also accept PayPal as payment for online orders. Q: What if I make a mistake entering my order? A: Orders cannot be edited. Account holders that did not log into an account but instead used the guest checkout when placing their order will not see the order in their account and will need to contact us at for assistance. There is no guarantee we will be able to assist within the 2-hour cancellation window. Once the 2-hour cancellation window has expired, the order has been transmitted for fulfillment and cannot be cancelled.
Follow steps to reset password. This will allow you to then log in as an account holder and cancel your order. If you need assistance you will need to contact us at , however there is no guarantee we will be able to assist within the 2-hour cancellation window.
Orders cannot be cancelled via email request. Q: Can I edit my order after I submit it changing the product, quantity, or addresses? A: You cannot edit an order, but if you make a mistake you have 2 hours from the time the order is submitted to Cancel it.
Then go ahead and place a new order with the proper information. Q: How long until I receive a refund for the order I cancelled? It can take anywhere from days for your card or bank to fully display the refund to you. Q: Did my order go through? A: You will receive two emails: first a confirmation email and second a shipping notification email. If you do not receive these emails, please double check whether you are searching the email you used to place the order as you may have inadvertently used a different email address to purchase.
Alternatively, you may have mistyped your email address. We strongly recommend creating an account so you can always see your order history and track your order progress in the Orders section. Q: Why don't I see my order in the Orders section of my account? A: Your order history is available if you create an account. The history is tied to the email address you used to set up that account. Orders placed when logged into your account will appear in the Orders section of your account.
If an order is missing, it's likely because you used a different email address, made an error when entering your email address, or checked out as a Guest when you placed your order. A: We do not offer pre-ordering in order to comply with credit card company policies. Shipping Delays: The pandemic continues to cause worldwide impact on logistics networks. Hess Toy Truck orders are likely to experience slower than usual shipping times 7 days or longer in some cases and longer delivery times via FedEx.
We will do our best to communicate delays in shipping. After shipping, if your order has not made progress in transit for over 7 days, please contact us — otherwise, please be patient. Q: Where do you ship? We do not ship to international locations. Diecast Models Wholesale. Fat Brain Toys. Freehold Collective. Gear Up Guide. Kaplan Early Learning Company. Lincoln's Department Store. Line 9 Sales. Outback Toys. Action Figures. Model Vehicles. Remote Control Vehicles.
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Jurassic World. Jyn Erso. Ken Roczen. Kid Galaxy. Kidztech Toys. Lady and the Tramp. Land of B. Li'l Woodzeez. Little People. Little Tikes. Luke's Toy Factory. Mario Kart. Read Offer Details Here. Your Hess Truck collection is not complete without this informative guide filled with pictures of every collectible Hess Toy Truck from the very first Hess Truck in through the Hess Truck Anniversary edition.
This book is out of print and very limited quantities remaining. To order Click Here. Your set includes 1. You can choose from 7 Hess Gift Certificate denominations. Exciting lights and sounds and moving rotors capture the imagination of all age groups. Brand new mint in box, Now on sale for Click Here. If you like Hess Trucks you see on Hess.
See our other Hess Collectible Toy Trucks. For A Limited Time! Add it to your Hess Truck gift box! Youth sizes S, M, L. Click here to add it to your order. If you cannot find a part, contact us and we will check availability. This very popular edition in the Hess Truck series is loaded with exciting electronic lights and realistic race car sounds.
Now on sale! Be sure to check out our complete Hess Trucks collections. We stock both vintage and new Hess Toy Trucks and ship to all 50 States. International Shipping is available in select countries. A flat international rate is set in the shopping cart.
We will notify you if there are any additional charges in shipping to your country. Thank you for shopping with us! See hazardous materials warning at this link. All rights reserved. The Hess logo is a registered trademark and is the property of Hess Corporation. First Name required. Last Name required. Your Email required.
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