Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. Learn how to handle a payment dispute as an eBay seller. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance and let buyers shop with confidence.
Leaving feedback for your buyers is a great way to say thank you. Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
The eBay mobile app makes it easy to create, edit, and monitor your listings. You can also relist items and provide tracking information on the go. Seller Hub Promotions provides eBay Store subscribers with an easy way to set up special offers on eBay. Promotions can help you attract more buyers, clear old stock, increase average order size, drive repeat purchases, and even lower shipping costs by bundling more items per order.
Our sales reports tools give you the detailed information you need to understand how your business is performing on eBay, and how you can improve your sales. The Reports tab in Seller Hub makes it easier to for high-volume sellers to manage their eBay business in bulk. Using templates, sellers can create and upload files to add, revise, relist, and end listings. Subscribing to eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
Once you've opened an eBay Store, you can begin to personalize your store to let buyers know more about your business and the products you sell. Skip to main content. Listing Your Item Creating a listing. Completing a Sale Getting paid for items you've sold. Shipping Setting up your shipping options. Find out what you need to know about getting your item to your buyer quickly and safely.
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Refunding your buyer as a seller is simple. Refunds can be issued by you, or by eBay. Seller Performance Seller levels and performance standards. Leaving feedback is a great way to say thank you to buyers, and it encourages them to leave feedback for you.
Shipping Whether you ship across town or around the world. Explore your options. Packaging matters Handling time Reducing shipping costs Shipping best practices Return shipping. Service and Payments Learn how to give great service and get paid. Additional Resources. Seller Center Search. Seller Center How to Sell.
How to Sell. On This Page. List Learn what to sell, how to photograph and describe it, and how to price it right. Watch Now. It is imperative that you structure your product attributes similarly to the words and phrases users are typing into their eBay searches. You should also be very transparent about any product defects the item may have, and disclose any issues or flaws related to the product. Using product identifiers in your listings can help increase your item visibility, which in turn will help optimize sales.
When buyers look for items on search engines like Google or Bing, those search engines look for specific data called product identifiers. You can find a comprehensive list of categories here. When you include product identifiers in your listings, your product will be eligible for higher search visibility — on eBay as well as outside search engines. It will also be eligible for special price alerts e.
Adding product identifiers is highly recommended to maximize your potential on eBay through better product placement and better SEO data for search engines. Product attributes define the relevant and important facts about a product — such as brand, style, size, and color. Product attributes are created by mapping the product specs to the item specifics of the eBay category. Providing a very detailed set of item specifics will create a complete set of structured data that allows the search engine to locate and filter products.
This improves the relevance of search results to what users are typing in their search queries. If applicable, include the dimensions of the item in the attributes. The product dimensions should specify the size of the actual product, not the packaging size. Here are some important details to remember when creating the attribute list for a multi-pack or manufacturer-created bundle:.
Another tip is to include product variants on one page instead of multiple. You could use spreadsheets if you only have a half-dozen items listed, like eBay Ellen. However, if you have hundreds, thousands, or even millions of products, a spreadsheet will be too complicated, unwieldy, and inadequate.
A feed management platform , used in conjunction with an ecommerce platform like BigCommerce, can make your listings much more manageable. You never want to be in a position where you are listing out-of-stock items on your site. With feed management platforms, orders are updated and synced to your online store.
A client needed help with managing orders for two marketplaces: eBay and Amazon. This client had multiple products that were low in stock, and they wanted to avoid running into an oversold situation — which can get sellers suspended from eBay. Feedonomics was able to solve this problem by intelligently controlling inventory on multiple channels. The best practices listed here are much the same as best practices you should follow on any marketplace, as well as on your ecommerce site.
Here are some general tips, with more information to follow:. Take high-resolution photos against a plain white background to make the products stand out. Make sure the lighting is sufficient to feature the item and its relevant details.
Try taking shots of the product from different angles, and get some close-up shots as well to highlight details. Cost and speed are top of mind for eBay buyers. Offer competitive shipping prices low-cost or free shipping is best to appeal to more buyers and increase your chances of a sale. It goes without saying that the most attractive return policy for the eBay buyer is free returns. The reviews are in — literally and figuratively!
The best way to avoid bad eBay reviews is to maintain good standing with your customers by having customer service.
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