Outside this region, service options may be limited due to technical issues outside of Apple control — for information relating to iPad devices with cellular coverage and iPhone devices please see www.
With regard to iPad devices the warranty does not provide service coverage in China due to differences in WiFi connection outside of Apple control. Before submitting your Apple Product for warranty service you should make separate backup copy of the contents of its storage media, remove all personal information and disable all security passwords. Following warranty service, your Apple Product or a replacement product will be returned to you as your Apple Product was configured when originally sold, subject to applicable updates.
Apple may install system software updates as part of warranty service that will prevent the Apple Product from reverting to an earlier version of the system software. Third party applications installed on the Apple Product may not be compatible or work with the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this warranty.
You may seek service in a country that is not the country of purchase, in such a case you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V. Important: Do not attempt to open the Apple Product unless the User Manual describes how it is designed for opening or remove any protective caps attached to the Apple Product.
Opening the Apple Product or removing protective caps may cause damage that is not covered by this Warranty. If during the warranty period you submit a claim during the warranty period this warranty, Apple will, at its option:. When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Apple's property. A replacement part or product or a repaired Apple Product assumes the remaining warranty of the original Apple Product or ninety 90 days from the date of replacement or repair, whichever provides longer coverage for you.
For service requested in a country other than the country of purchase for the Apple Product, Apple may repair or replace products and parts with comparable products and parts that comply with local standards. Apple may use Apple Products or replacement parts for service that are sourced from a country that is different from the country from which the Apple Product or original parts were sourced. Before receiving warranty service, Apple or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Apple's procedures for obtaining warranty service, such as following instructions for packing and shipping Apple Products when receiving Mail-in service as described below.
You will not need to prove that the nonconformity complained of existed at the date of delivery to obtain service and support under the Apple One-Year Limited Warranty, unless this would be incompatible with the nature of the non-conformity. If Apple elects to provide service through its mail-in service, Apple will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your Apple product, so that you may ship your Apple Product to an ARS or AASP location.
Instructions may be sent to you via email or in hard copy with the packaging material. Apple will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the Apple Product are followed.
Under DIY service Apple will provide you with a replacement product or easily replaceable parts or accessories of a product, such as a mouse or keyboard, which can be replaced without using any tools. Note: Apple is not responsible for any labour costs you incur relating to DIY service.
Should you require further assistance with the replacement, contact Apple at the telephone number listed below, or visit an Apple Retail or AASP location. If Apple elects to provide service through DIY service, the following process will apply:. Apple will ship a replacement product, part or accessory to you with instructions for replacement, if applicable, and any requirements for the return of the replaced product or part.
If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the product or part and shipping to and from your location. Obviously, you should always read the full agreement before you purchase any warranty or insurance.
Yes, you can. The iPhone is covered in glass, easy to drop, and goes everywhere with you. No wonder iPhones break so frequently! Read the iPhone Upgrade Program terms for more detail. The iPhone Upgrade Program is a loan, so again, be sure to read all the fine print before you sign up.
You also get up to two incidents of accidental damage coverage per year for a relatively low service fee. The warranty against defects covers the phone as well as the battery and the included headphones and accessories. Accidental damage can include almost anything, such as water damage, drops, running the thing over, your kid pours paint into the Lightning port—as long as you only have two incidents or less in the two year coverage period.
This plan allows for two incidents of accidental damage, theft, or loss coverage per year. Third party applications installed on the Apple Product may not be compatible or work with the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.
Apple may request that you replace certain user-installable parts or Apple Products. A replacement part or Apple Product, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety 90 days from the date of replacement or repair, whichever provides longer coverage for you. When a Apple Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Apple's property.
Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store "Apple Retail" or AASP, using the information provided below.
An Apple representative or AASP will help determine whether your Apple Product requires service and, if it does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location.
If Apple determines that your Apple Product is eligible for mail-in service, Apple will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your Apple product, so that you may ship your Apple Product to an ARS or AASP location. Instructions may be sent to you via email or in hard copy with the packaging material.
Parts provided by Apple in fulfilment of its warranty obligation must be used in products for which warranty service is claimed. The Limited Warranty does not apply to any non-Apple hardware products or any software, even if packaged or sold with Apple hardware.
Software distributed by Apple with or without the Apple brand name including, but not limited to system software is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
Apple does not warrant that the operation of the product will be uninterrupted or error-free. This warranty does not apply: a to damage caused by use with non-Apple products; b to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; c to damage caused by operating the product outside the permitted or intended uses described by Apple; d to damage caused by service including upgrades and expansions performed by anyone who is not a representative of Apple or an Apple Authorised Service Provider; e to a product or part that has been modified to significantly alter functionality or capability without the written permission of Apple; f to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or g if any Apple serial number has been removed or defaced.
No Apple reseller, agent, or employee is authorised to make any modification, extension or addition to this warranty.
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